5.1 Designated Grievance Officer
| Name | Mr. R. Karthik |
|---|---|
| Designation | Legal & Compliance Manager |
| grievance@iraivihomes.com | |
| Phone | +91-44-0000-0000 |
| Working Hours | Monday to Friday, 10:00 AM – 6:00 PM IST |
| Address | Iraivi Homes Pvt. Ltd., Chennai, Tamil Nadu, India |
5.2 Response Timeline
- Acknowledgement of complaint within 48 hours of receipt
- Resolution of complaint within 30 days as per the IT Act 2000
- Data-related complaints (DPDP Act) acknowledged within 72 hours
5.3 Types of Complaints Accepted
- Unauthorized use or misuse of your personal data
- Incorrect property listings or misleading information
- Privacy violations or data breach concerns
- Fraudulent activity or impersonation
- Billing or payment disputes
- Any other violation of our Terms & Conditions